Charles F. Ellis, Oak Piece Nursery, Stanton, Broadway, Worcs. WR12 7NQ  Tel: 01386 584077
  My Account | Cart Contents | Checkout   
Categories
Alpines
Bamboos
Biennials
Bulbs
Climbers
Conifers
Grasses->
Herbs
Perennials->
Roses
Shrubs
Trees->
Information
Shipping & Returns
Privacy Notice
Conditions of Use
Contact Us
Quick Find
 
Shopping Cart more
0 items
   Home » Shipping & Returns

Shipping & Returns
WARRANTIES and RETURNS I believe all plants sent out by me are true to name and every effort is made to ensure they are of the best quality. However no warranty as to description, quality or any other matter is offered. On receipt plants should be unpacked and inspected. If the plants are damaged or are unacceptable to you please contact us. Complaints must be made within 7 days of receipt of goods. I will always try to resolve any complaint as quickly as possible, and to your satisfaction. I will ask for the plants to be returned for exchange or refund. Nothing in this statement should be construed as a change to your statutory rights as a consumer.

ORDER CANCELLATION
You may cancel your order up to the day prior to dispatch. The dispatch date will be as specified above. If you decide to cancel your order you must notify me by telephone on 01386 584077. If the order is cancelled in time, I will refund anything you have paid less a 5% administration charge.

SUBSTITUTES
No substitutes are offered unless you requested. I try to keep availability on the website accurate, but if for any reason I cannot supply a plant you have paid for, I will make an immediate refund and let you know.

CARRIAGE CHARGES
Postage and packing costs are a combination of Royal Mail standard postal rates, or Carrier, and an enough to cover the packing, recycled materials, etc.
1 or 2 plants (up to 4 kgs.) 12.60
3 to 5 plants (up to 6 kgs.) 15.75
6 to 9 plants (up to 10 kgs.) 17.50
10 to 15 plants (up to 20 kgs.) 19.50

The above charges are correct at the time but are subject to change without notice.
Continue

 


Copyright © 2017 Charles F. Ellis - Oak Piece Nursery
Designed and Hosted by Webgen Design